From Locked Retail Display Cases to Freedom Case: How Intrepid Is Changing Retail Security
Retail security/loss prevention has entered a new technological era, where locked retail display cases and traditional lockable cabinets are being replaced by a range of locked merchandise solutions.
Freedom Case eliminates the common challenges of locked-up merchandise in grocery stores, department stores, home improvement stores, drug stores and mass retailers, providing effective security while keeping the consumer experience seamless. Let’s unlock why.
Efficient Staff, Efficient Security
To put it simply, locked items waste time, labour, and resources. Shop assistants on a regular basis are called to manage locked display cases, deal with locks, or assist customers who are unwilling to wait. Shoppers reported frustration when products are inaccessible, sometimes even choosing to abandon the purchase.
Their time would be better spent restocking, maintaining store appearance, or assisting customers. With Freedom Case, retailers can rely on a secure system while staff focus on high-priority tasks.
Customer Satisfaction – No More Locked-up Merchandise
Although security is essential to a successful business, so is customer satisfaction. Locked-up merchandise can be irritating, slow, or belittling, as if the retailer does not want your business or trust you with its items. A 2024 Dive Brief article found that 27% of shoppers will switch retailers or abandon purchase when they come across locked-up products. Consumers report that, in over half of cases, they typically wait too long for assistance.
The technology behind Freedom Case provides a quicker, customer-first system. Using a phone number, retailer app, or loyalty card, locked-up products are easily accessible. The consumer is happy with the quick transaction, and security hasn’t been compromised. Instead of complaints and compliance, security brings coherence to the shop floor.
Preventing Lost Revenue with Re-imagined Lockable Cabinets
Locked retail display cabinets prevent shoplifting, but they can also prevent sales. Disrupting a busy shopper who has limited time to grab what they need, or removing independence from a young consumer too nervous to ask for help, can lead to significant loss of revenue. Additionally, store assistants aren’t always immediately available, and if patience is thin, a sale is lost.
Freedom Case balances security with a seamless shopping experience. Stock is secured, and customers have genuine access to the products, whether it’s glass, clear acrylic, floor-standing, black, or white display cases.
Maintained Security Levels with Locked-up products
It is undeniable that locked display cases are effective in combating theft, and when upgrading to complex technology, you want to be sure you’re maintaining the same level of security, no matter the extra benefits.
Freedom Case’s specialised technology ensures security is maintained throughout the interaction, from tracking how frequently a customer accesses the merchandise, the duration of access, to item removal. Retailers can access detailed data, photos, and videos of suspicious events. It’s far more advanced than a shop assistant who’s fallen into the role of security. Instead, it’s a specialised AI system managing and maintaining the security of your valuable items.
Partnering with Intrepid Security means a more efficient use of staff, satisfied customers, a stream of revenue welcomed back, all while maintaining secure merchandise. Get in touch, say goodbye to your locked display cases and lock-ups, and say hello to Freedom Case.