Freedom Case™
Finally, the locked case has been re-imagined.
All the good. None of the bad
The Freedom Case from Indyme is revolutionising the concept of locked merchandise. Imagine allowing your customers to effortlessly access locked merchandise, without the assistance of a store associate. While at the same time securing your high-risk merchandise. As an added bonus, you save loads of labour and get rid of keys and their associated problems forever! Too good to be true? Read on!
Locked Case Challenges
Locked cases are great fighting shrink, but they create a poor customer experience. Indyme researched the customer experience using mystery shoppers and surveyed their experience. The findings are not surprising, but they are telling about the challenges with retail stock in locked cases.
How it works
To access locked merchandise, your customers can use their phone number, a retailer’s App, a loyalty card, or even their face to open the case. Or they can request assistance from a store colleague.
Once open, Freedom case monitors shopping behaviours such as units removed, frequency of access, and door open duration. If suspicious behaviour is detected, Freedom Case locally alarms and optionally notifies store personnel.
By uniquely identifying each user, and logging their behaviour over time, Freedom Case enables your honest shoppers while disabling would-be offenders.
What is Freedom Case™?
Multiple access methods
Freedom Case access methods can be customised in a variety of ways. By entering their cell phone number, shoppers receive a text with an access code. Enter the code and open the case. Retailers can drive adoption of their App by leveraging the added convenience Freedom Case provides to drive downloads.
The most universal access method is Face ID. This method only requires your face, eliminating the need for a smartphone, or an App. Freedom Case utilizes an “Opt-In” method coupled with informed consent that complies with all privacy laws. Almost any method which enables Freedom Case to identify an individual can be used to access the case.
Frictionless purchases
It’s a well known fact that locking up merchandise in retail display cabinets reduces sales by up to 20 percent. By allowing customers to access merchandise without hunting down a store associate, these lost sales are largely restored. Locked cases are effective at reducing shrink, however, they are universally disliked by both customers and store operations. Freedom case allows retailers to enjoy the best of both worlds, strong product protection and frictionless purchase transactions.
Labour savings and customer experience
We’ve all experienced the horrible customer experience of searching the aisles for a store associate to unlock a case. At the same time, tasking store associates with opening locked cases represents unproductive labour. By enabling self-service access to locked merchandise, Freedom Case saves significant labour hours while at the same time providing the customer experience your shoppers expect.