Stop Losing Sales: Secure & Accessible Locked Retail Display Cases

Finally, the locked case has been re-imagined - Freedom Case™

Introducing Freedom Case™: The reimagined locked case, revolutionising retail security. Experience the future of retail security with Freedom Case from Indyme. Imagine granting customers effortless access to locked merchandise while safeguarding high-risk items; no store associate needed. Plus, say goodbye to labour intensive processes and key-related issues for good. Sound too good to be true? Keep reading!

Despite their effectiveness in combatting theft, locked cases often result in poor customer experiences. Indyme's research, including mystery shopping and surveys, highlights the challenges retailers face with locked stock.

How does the Freedom Case work?

Customers access locked merchandise by using their phone number, a retailer’s app, or a loyalty card.

They can also seek assistance from a store colleague.

Once open, Freedom Case tracks shopping behaviours like item removal, access frequency, and door open duration. If suspicious activity is detected, it triggers local alarms and optionally notifies store staff.

By individually identifying users and recording their behaviour, Freedom Case empowers honest shoppers while deterring potential offenders.

Multiple glass refrigerated display cases filled with various alcoholic spirits, such as gin, vodka, and flavored liquors, in a store aisle with pricing tags and digital payment screens on the doors.

Leverage cutting-edge technology

Indyme's specialised AI technology powers Freedom Case, monitoring behaviors in real time. Using sensor fusion, it detects suspicious activity and activates Active Deterrence through its speaker and touchscreen.

Store associates receive alerts, and stocking occasions are monitored to prevent internal theft. Retailers can access detailed data, photos, and videos of suspicious events. Indyme's AI enables "Targeted Friction," granting self-service to loyal customers while deterring offenders.

Several packs of Gillette Mach3 razor blades displayed on a store shelf. The shelf is labeled 'Freedom Case' and has an empty section behind the razors.

Benefits of the Freedom Case

  • Flexible Access: Customise how shoppers unlock Freedom Case - via phone number or retailer apps — allowing customers to shop accessibly without additional devices..

  • Boosted Sales: Combat up to 20% revenue loss from locked cabinets by enabling independent access, balancing security with seamless shopping experiences.

  • Efficiency: Eliminate the need for staff assistance, saving labour hours and enhancing customer satisfaction with self-service access.

Vending machine with Gillette Mach3 razors and accessories, payment prices ranging from $8 to $10.25, and a touchscreen panel for unlocking the case with options to use a cell phone or request an associate.

Does your current system require maintenance?

We recognise that advanced systems, despite their sophistication, demand consistent attention to deliver peak performance. That's why we provide inclusive service and maintenance packages tailored to keep your system dependable and current. Our team of certified technicians conducts routine system assessments, promptly resolves any technical concerns, and ensures your software stays current with the latest enhancements and security updates.

More info

  • Cass Art have used Intrepid for many years in all their stores across the UK. "Intrepid always go above and beyond with the service levels provided, whether that’s a quick phone call for advice or a call out from one of their experienced and knowledgeable engineers.”

    Shannon Langston, Head of Retail Ops, Cass Art

  • “I have worked with Intrepid for a number of years and always appreciate the level of support and responsiveness from the team, be it maintaining existing installations or sourcing and trialling new potential solutions everything is completed at pace to high level of professionalism with a personal touch.”

    Simon Moss, B&Q National Security Manager

 Freedom Case FAQs

  • All retailers know that by locking up stock from customers, while it normally reduces loss, it drastically affects sales negatively. By using a ‘Freedom Case’ it allows stock to be secured, but allows genuine customers the freedom to access the products.

  • The cabinets have their own CCTV cameras built in, along with some AI technology. Again, retailers have the choice as to what level of security they deploy.

  • This very much depends on the type of deterrence deployed by the retailer. If the Retailer uses their loyalty app to open the cabinet, then it will know who has opened the cabinet, but not what was selected. If a mobile phone number is used, they will ONLY know the phone number. If they use their own live call centre to open it, then whilst they will not know the actual identity of the person, there will however be an image from the built in camera.

  • The Value Exchange Freedom Case operates on the principle of the Value Exchange, allowing shoppers to trade personal information for the convenience of self-service access to unlock cases in shops. It's a trade off which benefits both customers and retail operators.

  • A number of retailers are deploying or trialling electronic lockable display cabinets. Contact us and we can let you know where locally a cabinet is in use. Alternatively, our team would be happy to meet with you onsite to do a live demonstration of Freedom Case.

  • Unlike traditional locked cases/cabinets with sliding doors and fixed access patterns, the Freedom Case offers a modern, self-service solution that eliminates the frustration of lockable doors. Traditional displays can slow down shoppers and even lead to lost sales, whereas the Freedom Case streamlines access while maintaining security, improving the customer experience and protecting locked up merchandise.

  • Retailers lock up merchandise primarily to prevent theft and reduce losses. High-value, small, or easily stolen items - like electronics, cosmetics, or designer goods are kept in locked displays to protect inventory, safeguard profits, and deter shoplifting.

  • The items typically locked up in these cases are common targets for theft. These include:

    • Alcohol: Especially premium spirits like gin and whiskey.

    • Health & Beauty: Cosmetics, fragrances, razor blades, and electric toothbrush heads.

    • Electronics: Small, high-value items like headphones, phone accessories, and video games.

    • Baby Products: Baby formula is one of the most frequently secured items due to its high cost and resale value.

    • Medications: Over-the-counter medicines like painkillers and cold remedies.