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Help Center

Support Policy

  • To get a pre-purchase advice, you may post in the theme’s forum
  • To get a response more promptly, you are recommended to use our Ticket-system
  • We try to answer your questions within 1-10 hours. However, if any delay occurs it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we could help you more profoundly.
  • Please, note! We do not support queries if you do not have a purchase code.
  • Item support does not include:

    • Customization and installation services
    • Support for third party software and plug-ins

How to use our Support System

ThemeRex technical support is always there to assist their users
with all their technical questions regarding ThemeRex products.
  1. In the ‘Item Details’ there is a clickable banner “Support Sys”using which you are getting into tickets.
  2. Or you may simply use this link themerex.ticksy.com
  3. Enter your purchase key and register in the system
  4. To avoid confusing, please use for Support System your ownThemeForest login
  5. Fill out the ticket form

How to find a purchase key

  1. Open the ‘downloads’ tab in your account
  2. Find our theme in the list of products
  3. Click ‘download’ button, and in the drop down menu select “license sertificate & purchase code”

Support Team

We provide support and maintenance for the whole portfolio of EAS tagging, People counters, CCTV, Access Control, Track cameras and all others systems integrated into your profit protection program. We can service and repair all manufacturers systems. Our yearly contracts and hourly rates are, competitive, transparent and fair.
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If you have complaints about the work of our support staff,
please inform us about your issue via email

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